Transportation Management Software and Achieving Your Delivery Business Goals



Transportation has always been a very essential part of the business. Business in its essence is the efficient transportation of products or services to the consumer while making profits. While the internet has made digital services transfer very easily, physical services on the other hand still require efficient transportation. In the past year, almost every business has had its customers need their services delivered to them in the location of their choosing.

What is a Transportation management software? 

Transportation management software (TMS) are organizational programs that can be used to keep the logistics of the organization efficient. Due to increased business demands, they have become necessary for most businesses. They take care of major logistics challenges through the following methods

  • Product cycle and product movement control
  • Driver and vehicle safety
  • Centralized control and documentation 
  • Route planning and optimization
  • Vehicle tracking

This type of software acts as one of the main supporting branches of your management like inventory management shipping policies or manufacturing. Sometimes the transportation software can integrate other parts of management, but regardless of its relation, without it, most organizations can suffer heavy losses or fall apart. 

Ways Through which Technology has Changed Transportation Management

Transportation has only recently integrated high-performance technology. Not surprisingly, its capabilities have increased since that has happened. Until almost 2010, most transportation management was done manually. GPS tracking, telematics and geofencing were many of the first technologies to be integrated. These days, the following technologies are used to help create some of the best transportation management solutions.

Artificial intelligence

Artificial intelligence (AI) is the ability of computers to work without every action being pre-programmed. This technology “learns” with time and the inputs that it is fed. It is usually used for automation, predictive analysis and supply chain management. 

  • Artificial intelligence is used inside robots that perform complex tasks in the warehouse, like cleaning and packing. AI can assist with document processing and other annual office tasks. 
  • The AI can be used to analyze the business. With AI offering business data, one can increasingly make better decisions.
  • Artificial intelligence can be used to predict demand and notify the business about it .

Internet of Things

Internet of Things (IoT) connects internet-enabled devices like smartphones and laptops to transport-related hardware. This connectivity is then used for many features like remote control, fleet visibility, employee contact and real-time communication. IoT contributes to vehicle and driver safety and resource optimization. IoT sensors can be built into the transportation network. They can be placed in the seat belts to monitor the physical characteristics of people in the vehicle, to increase safety.

Read more: How AI & ML Tech Can Help Handle Delivery Peaks

Virtual Assistance

Virtual assistance, done by chatbots, is another technology that has been integrated into the transport system. They are used by the transportation industry to interact with customers about orders and other inquiries. Only when the questions become more complex, a human is required to answer. virtual assistants have also been used in employee training and support services in last mile logistics software.

Cloud Computing

This is a tool that can have multiple uses, just like the internet of things. Cloud computing is easier to install and control than IoT. This technology improves the flexibility and scalability of the organization functionalities. Extra tasks can be easily managed through cloud computing. Most of the system resources like memory, processing speed and network bandwidth can be shared through the cloud. There are also extensive security features in cloud computing systems just in case anyone tries to disrupt the system. 

Data Management Networks

New types of data management networks have emerged which promote easy but secure data communication through the network. Blockchain technology is an example of this. The transport industry can use these data management networks to monitor, record and track all digital information while maintaining security. Its integration in the delivery tracking and fleet management industry has already begun. The information also is made easily accessible to the transport industry workers.

Smart Cars

Smart cars have been surfacing in recent years and will continue to be integrated with transportation technology. Electric cars like Tesla have a greater sustainability level than traditional vehicles. Companies like Google are working on self-driving vehicles which will also increase the automation rates. It is increasingly clear that such technologies will decrease most expenses associated with the industry, and increase customer satisfaction and employee safety. However as the technology has not matured yet, there are concerns about the potential downsides of this technology.

Transportation Management System Benefits 

Any business can use the above technologies to bring its transportation departments many benefits. Multiple aforementioned technologies are integrated inside the transportation and delivery management system. It is used to automate most of the mundane tasks and help and monitor the complicated tasks. Following are the main benefits that such technology brings when integrated inside a business.

Minimizing Time

This is one of the main benefits of having a transportation management system. The system makes it possible for shipments to move at a bare minimum amount of time. The employees are also provided with cloud-based features that automatically manage data. The software also monitors situations in real-time and avoids any situations that may cause delays and improves the productivity of the management.

Reducing Costs

This is one of the transportation management system benefits that all businesses require. Customers in the present time expect a lot to be done in the logistics department and at an ever reduced cost. The transport management software uses smart practices to decrease shipping costs, labour cost and costs of failures. The efficiency of the system is not compromised because it reduces cost by mostly eliminating the failures that occur because of human error. It also incorporates methods that are less error-prone leading to lower costs.

Read more: Ways to Reduce Your Last-Mile Delivery Costs in Your Business

Route Planning and Optimization

The traditional method to deal with multiple deliveries and transport jobs was to carefully go through what is called route planning. Route planning is the process of importing different orders and mapping the drivers to their destinations. While this may seem great, there are other factors that need to be taken into account. Modern transportation software has both route planning and route optimization systems within them. Route optimization takes care of many more factors like traffic, vehicle health and the customer profile making sure the job is completed in the most efficient manner. 

Stock Management

For efficient and effective transport operations, it is important that inventory and shipment stock be ready for operation. The software makes it easier to track and maintain stocks and schedule any needed inventory if demand in the consumer grows. The software also does it without supervision, and only notifies the administrators if there is a situation that cannot be resolved easily. Some of the transport management software have the ability to oversee stock management and others have the capability to integrate the whole process within the software. 

Vehicle and Driver Safety

The safety of the drivers and vehicles are paramount in today’s era. The software although not in charge of the operations directly, constantly monitors all the operations. IoT devices are used to constantly monitor delivery agents. The vehicles are also constantly kept an eye on by both the admins and the automated software processes. When something does go wrong, the software implements contingency measures to solve the problem.

Customer Satisfaction

At the end of the day, everything comes down to consumer interaction and satisfaction. The integration of technologies like artificial intelligence and IoT promotes efficiency in complicated situations. Cloud-based computing and data management make sure every employee need is considered. The end result of such systems is that customer demands are met in a fast and flexible manner. Reviews and enquiries of the customer are also handled by the delivery software, which increases the customer engagement level.

Important Transport Management Software Features

These are the main features that one should look for in such a software

  • An efficient fleet optimization feature is required to keep all the vehicles ready to perform any unexpected jobs.
  • Route planning and optimization features help maintain efficiency in each shipment.
  • Vehicle tracking features are essential for both customers and admins to track the shipments.
  • A powerful API is used within the admin panel and the delivery app to efficiently handle requests between different devices and interfaces.
  • Data monitoring is an important feature for business growth and efficiency.
  • Report generation features are the most important to diagnose failures and help make important decisions about the business.
  • Data conversion capabilities are essential for seamless communication between devices.


Transport management software has become very essential for all businesses for operation and success in terms of revenue. Consumer satisfaction can also be increased by Deliforce is a delivery management system that keeps track of delivery agents in real-time and records all analytics and reports. It also has extensive delivery tracking and fleet management features that monitor the state of your business at all times.


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