How route optimization software supports field service management?
Estimated time of arrival
By using Field service optimization, the admin can send the right agent to the right customer. But the route optimization software helps the field service agents to reach on-time as it helps to avoid traffic jams and reduce fuel consumption. Here, the admin can track the agent’s location and can get the information about when the field service agent will be at their next location. The admin can also predict when the agent can finish all the tasks which help the admin to schedule the future tasks accurately. This software helps the agents to choose the optimized route so that they can reach the destination in less time and can finish more appointments with the client’s on-time.
Real-time tracking of agents
The field service management should be topped up with the route optimization software as it helps in real-time tracking of field agents, which supports the admin to track the location of the agents. The admin can react quickly in situations if the field agent is delayed due to traffic or any service disruptions. This helps the admin to utilize and manage the time properly. The admin can also plan the tasks efficiently as the real-time information of the field service agents can be viewed easily on the live map.
Accurate time management
To predict the service time for future tasks, the time taken by the field service agent to complete the tasks is to be known accurately. By using route optimization software, accurate time can be maintained which affects the total schedule of the day. As the field agent will be suggested an optimized route, the service time will be managed efficiently which helps in overall data and analytics improvement. This helps to boost the brand value and revenue of the company.
The real-time tracking software helps the field service management to take immediate decisions. The admin can assist the field service agent for any support from his place itself. Sometimes the field agents may require immediate approval regarding a sales quote, or the agent may have an immediate need to check with the company about any replacement part from the company’s products. For this, the admin can check the details and respond quickly to the field service agents. No delay from the company as well as the agents end leads to much customer satisfaction.
Increased turnaround time
The overall efficiency can be increased with the support of route optimization software for field service management. The agents can manage the tasks more efficiently and can reach the location of the customer on-time. As the field service agents will get prior information about the weather and the traffic, it will be easy for them to choose the optimized route and complete the tasks as per the given schedule. The accurate estimated time of arrival (ETA), real-time support from the admin, and the service time analytics help the agents to perform more tasks quickly.
Deliforce offers the best SaaS-based last mile delivery tracking and management software, which allows the admin to assign tasks to agents and track their status in real-time. By using this route optimization software, admin can monitor each agent and prepare an analytics report, which includes the work status, pending tasks, estimated time for the completion of the task, total miles travelled, and other tasks. Deliforce offers a unique solution for industries such as Fieldforce, Logistics, Manufacturing, Transportation, Real Estate, FMCG, and many more. Let’s connect with Deliforce to get the best solution for your business.