How to improve sales performance by Field service management software
Field workforce Tracking Software has become one of the mandates in the business world, to elevate the business to a global platform and improves sales. The benefits offered by the field service management software are as follows:
One of the greatest advantages offered by the Field service management software like Deliforce is the GPS enabled real-time tracking that helps the admin track all the field agents while they are working as field workforce, away from the office. The admin can track the agents and inquire about the cause of any delay or miscommunication, thus ensuring seamless transactions. While real-time tracking helps in ensuring on-time delivery, it also gives a considerable boost to the sales as on-time delivery and no delays ensure an increased number of deliveries.
Admin access from a remote location
Admin can track all the agents in real time and have access to the location and information of all the agents. This helps the admin to be location independent yet have total control of the business. The admin ensures that agents do not make unnecessary delay and thus ensures customer satisfaction, helping to give a boost to the sales.
Complete record keeping
Field service management software offers automated record keeping facilities that ensure all activities being automatically recorded in the software, with the time of arrival of the agents, delays of failed services, distance traveled, wait time, as well as reviews and ratings, are given by the customers. Thus a complete overview of the business, along with the performances of the drivers are recorded, helping in regular tracking of the business progress and highlighting faults and flaws, giving a wider scope of improvement.
Last mile delivery tracking
Delivery and service tracking is taken to a new level with efficient Field service tracking software. The admin, as well as the customers, can track the delivery agents or field service providers, right from their order placement until delivery. Each step can be tracked by the admin, giving them clarity about the route is taken and a number of orders successfully completed. The customers are also sent tracking links once the delivery boy is out with their package or service providers are en route to the customer’s destination. This ensures that the targeted number of deliveries are successfully done, spreading goodwill about the company, thus boosting the sales.
Constant communication with the customers
Field service tracking app ensures constant communication with the customers until their orders are delivered. This adds to the convenience of the customers and they can track the orders in real life to ensure success and on-time delivery. Convenience ensures that businesses get repeat customers and thus give the sales figures a much-needed boost.
Deliforce is one such Field service management software that fulfills all the above-mentioned criteria along with offering many other advantages. The software can be customized according to the business needs for pickup and delivery, appointment tracking, as well as field workforce, tracking, and management, thus encompassing most of the industries including FMCG, E-commerce, Food Delivery, Restaurant, pharmacy, salon and spa, laundry, home services and many more.
The increase in sales is dependent on various factors, such as quality, maintenance of time, prompt customer assistance, communication clarity, convenience, user-friendliness and so on. Field service management software offers all these to the admin, drivers as well as the customers, thus addressing the problems faced by each player in any business, resulting in improved sales and increased revenue with goodwill and exponential growth. Let's contact deliforce to get details about the solution.