The changing trends in lifestyle and technology have led to the replacement of retail stores, with online retail stores, which has become a very popular choice among people all over the world. With e-commerce and online retail stores dominating, delivery and logistics have also become a crucial part of business as well as a key parameter for achieving customer satisfaction.
Logistics tracking management software is one of the most important segments of online retail stores and all online businesses. This is due to the simple reason that customers do not prefer to wait for an undefined span of time for delivery of the goods they had bought online. People restore to online stores and prefer them over the regular stores due to the convenience that these online stores add to the lives of people. However, if the utility and user convenience comes in disguise of time demanding factor, then customers will not be interested to use the online stores.
Scenario without efficient logistics tracking software
The time, almost decades ago, when online stores and e-commerce were first introduced, logistics and courier parcel delivery management systems were something never heard of. However, with the popularity of the online stores, more and more people became aware of the immense advantages that they offer to their daily lives, it became a part of regular chores. People used to save time and effort by placing food, grocery, laundry or courier orders thus ensuring time management in the busy life. However, after placing an order, they had to wait cluelessly for the parcel to be delivered. If in case, they are unable to wait back at home for the delivery, the delivery boys would return back the parcel, marking it undelivered. Back here, the customer had no clue regarding the fact that the delivery was returned undelivered, within the span of time, when the customer was not at home. Ultimately, when the customer realized that the parcel was returned undelivered, he had to request the service providers to attempt to deliver it again. In the worst case, they had to travel to the warehouse and pick up the courier, thus proving to be time and effort consuming.
Courier Delivery Management Software is the ultimate saviour in the above-mentioned situation. This software enhances the benefits and advantages that online stores offer and helps in preventing customer dissatisfaction in the following ways:
Regular follow up
One of the best benefits that are offered by the logistics tracking and management software is sending regular updates to the customers, from the time the order is placed. This keeps the customers updated regarding the parcel status and the customers need not call up the service providers or restaurants or grocery stores for follow up.
Customers are sent SMS/Email notifications when their consignment is out for delivery. This helps the customers to plan their activities, based on the notifications sent.
Customers can also set their delivery timing and date preferences, such that the delivery of the parcel could be done at the most convenient time.
Electronic proof of delivery
Once the delivery is successfully done, electronic proof of delivery is collected by the delivery boy, such that any other person pretending to be the original customer, do not collect the parcel.
All these benefits offered by the logistics and parcel tracking and management software ensures customer satisfaction as they offer seamless and hassle-free operations started from order placement to delivery, thus preventing customer dissatisfaction.
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