7 Essential Key Features of Delivery Management Software
Delivery management software is a flexible software which can efficiently streamline the shipping and delivery operations that strengthen the overall performance of your business. This last-mile delivery tracking software can manage task allocation, delivery sequence, routing, fleet tracking, live tracking of agents and boosts customer interaction. This application also allows the drivers to know the fuel consumption, odometer readings, and any other additional expenses induced during a trip to know about the comprehensive view of delivery efficiency.
Automatic dispatch service assists in assigning tasks easily to the agents. The task will be assigned to the agents based on their availability, priority and distance. By using Automatic dispatch service admin need not schedule which task is to be assigned to which agent. Without prior planning, the work can be done automatically. In case this task is to be done manually, it takes a lot of time for the admin.
Live tracking of agents
Customers can view on a live map about the real-time information of the agents. This helps them to schedule their day perfectly in case of any delay in the agent’s arrival. In the case of traffic issues and other unexpected problems, customers will get to know the exact location of the agent. This real-time tracking helps in maintaining a good relationship with the customers.
Updated notifications and ETA
In present-day delivery management software, admin wants to provide customers with updated information at every step and wants to deliver an expected and compatible customer experience by providing dynamic alerts and proper notifications on delays and ETAs. Customers can about the delivery of their product through SMS/Email.
Communication plays a crucial role between the customer and the admin while providing an amazing last-mile delivery experience. In modern days, the delivery management software is having an in-built online chat platform which can respond to the queries of the customers properly without human intervention.
The customer expectations are going high and the demand for the same-day delivery is increasing, the need for last-mile operations is skyrocketing in the present scenario. Delivery management software helps to automate route planning and also provides optimized routes in real-time and reducing the overall delivery turnaround time. The agents will be suggested the shortest route resulting in the maximum number of deliveries.
By using the data and analytics management, the admin will get clear updates about the business like the usage of resources, performance of agents, delivery status, etc. Field service management software helps the admin to maintain data automatically as no longer the manual work is needed to be done by the admin.
Feedback and delivery proof
After the product delivery, electronic delivery proof along with the e-signature of the customer will be given to the agent. This helps the admin to know whether the agent delivered the product to the right customer. Customers can also give feedback about product delivery, agents, etc. Admin can go through the feedback which helps in making necessary improvements to the business and strengthen relationships with the customers. Customers provide much information about your service and getting feedback from the customers always helps to boost your business.
By using, Delivery management software you can minimize the cost, time and effort. It also helps in increasing overall performance, a number of deliveries and ROI. This is a flexible software which helps in on-time and scheduled delivery of products. The analytics management will help the admin to make insight-driven business decisions. Deliforce is the best last-mile delivery tracking and management software offering ultimate services to enhance the overall performance of your business.