Buying Last Mile Delivery Software? Here are the Essential features to look for.
What is Last mile delivery software?
Before looking for a last mile delivery software, it is important to know what this software is capable to offer to your business. It is a software or platform that enable companies to manage their delivery process until the last mile. A seamless delivery management software has a huge potential to boost the delivery process of an industry such as retail, E-commerce, Transportation, Logistics, On-demand and so on. Here are some of the important features to look for, while buying the last mile delivery tracking software:
Adaptive and flexible design
One of the main features to look for, while buying a last mile delivery software is to look for adaptive and flexible designs, to optimize delivery operations and adapt to a variety of industries. The build to suit property of the software will ensure that it can be reused in any industry, for any size of the company, startups to industry giants.
Automated Dispatching capability
The software should be able to allocate tasks to various delivery agents based on their availability and delivery location. In the case of auto allocation, the nearest delivery agents or field force agents are sent the task request. The software should be competent enough to pass on the request to the next nearest agent, in case task is not accepted within a specified time of a few seconds, as set by the admin.
Smart and optimized route
The last mile delivery solution should be able to optimize the delivery by suggesting the best and shortest routes to the agents, such that maximum deliveries could be done in minimum time.
Last mile solution should be able to improve the visibility of the overall delivery process, with real-time accurate tracking. All details, such as unwanted delay, failed, delayed or wrong delivery, while the agents are on duty needs to be tracked and reported using the software. It should be able to live track first to last mile delivery.
The solution needs to be mobile friendly, along with a robust web app for Desktop/ Laptop or tablets. Mobile friendliness is essential since the delivery boys and agents use the mobile app, whereas the managers and admin use the web app. This access the information from any device mobile or tablets to ensure efficient last mile delivery tracking.
Advanced communication with Notifications
It is important to ensure that the software offers efficient communication with the customers after delivery agents are out for delivery. The customers are sent a notification through SMS or EMail, with the delivery agent tracking link, such that they can track down the agents in real time. The delivery agents also get push notifications having task details along with with with the location of the customer and special information if any. This bridges the communication gap among the managers, customers, and agents.
Proof of delivery and e-signature
The delivery agents should be able to collect e-signature of the customers as proof of successful delivery. Hence the delivery tracking software should offer the provision for e-signature collection.
Manage the Data and Analytics
Ensure this last mile delivery solution offers automatic data management and offers analytics such as performance of the agents, the status of deliveries, the ratio of successful to failed deliveries, usage of resources and so on. This offers a bird’s eye view of the business, offering clarity of growth and performance. By using advanced predictive methods the business can become proactive and eliminate delay time and missed or failed deliveries.
Read more: Latest online delivery tracking app in 2019
Customer feedback and Reviews
It is important to offer customer-centric services hence customers should be able to give feedback and reviews about the delivery experience they had. Hence the delivery management software should have customer reviews and rating features, offering a scope of improvement for the businesses.
Get Last mile delivery management software with Deliforce
Deliforce is Saas based company offering ultimate Last mile delivery tracking software. The admin/Manager can assign unlimited tasks and track them in real time. This solution can be adapted by various industries like Delivery, On-demand, Field service, Logistics, Workforce, Retail, E-commerce to track their Field/Delivery agents work status, location, completed the task, pending tasks and other activities. Buy the best Last mile Delivery software for your industry from Deliforce, your perfect partner to boost your business. Contact Deliforce now.